This limited warranty applies to products purchased from Aosom and its sub-brands: Outsunny, HomCom, Soozier, Qaba, PawHut, Vinsetto, Kleankin, Durhand (collectively “Aosom Products”). Aosom reserves the right to provide the sole discretion on warranty coverage and availability as considered in a case by case basis.

 

What does this limited warranty cover?

This warranty covers any defects in material or workmanship in all new Aosom products (as covered by this warranty). Aosom products sold by Cenozoic Supply are covered under this warranty.

 

What will we do to correct problems?

Upon granting a Return Merchandize Authorization (RMA), All RMAs may receive replacement parts, a complete replacement unit, a partial or full refund (if inventory is not available for a replacement) at the sole discretion of Aosom LLC and will conform to the requirements and policies of the marketplace the sale was conducted on, including any third-party warranty requirements that may apply as well as state and national consumer protection laws. Aosom will pay for shipping any parts or the replacement item to you and may pay for return shipping of any defective or damaged products if Aosom requests the item be returned to Aosom.

 

How long does the coverage last?

Unless otherwise stated, all products have a 1 year warranty that begins on the date of purchase.

 

What does this limited warranty not cover?

This warranty does not cover any problems caused by (a) misuse of the product, including commercial use, accidents, abuse, inclement weather, acts of nature, neglect, heat and humidity or (b) modification or any misuse contrary to the intended uses of the product, (c) damage caused by other equipment or (d) consequential damage, incidental damages or any costs related to construction, setup and assembly as incurred by 3rd party involvement. This limited warranty applies only to hardware products licensed and sold by Aosom LLC, any manuals, media or documentation are licensed and warranted where applicable pursuant to separate written agreement.

 

What you have to do for warranty service:

Aosom will not provide any warranty coverage unless the claim is in compliance with all terms of this warranty statement and the proper return process and procedures are followed. To request warranty service, you may submit your request to Cenozoic Supply here, and we will convey the claim to Aosom. This notification must be made in reference to warranty service and must be made within the warranty periods. Any communication past the milestone marks of the warranty (30 day mark and 365 day mark) are not covered by this warranty. Your identity and order information will be collected and the warranty verified as a valid purchase. Once Aosom verifies that warranty service is required, you may be prompted for additional information or required to decide upon competing alternatives for resolution. Damaged or defective products returned to us must be properly packaged in the original packaging and shipped with the pre-paid shipping label provided by Aosom.

 

How does law apply?

The laws of Oregon, USA, govern this limited warranty which give you certain rights, you may also have additional rights that vary from state to state. Additionally, Aosom is in compliance with hazardous materials notification laws of California, USA. This limited warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods, including those provided by the Magnuson-Moss Warranty Act.