General Shipping Policy

• Shipping methods are by domestic ground or by freight truck. The default shipping method is by domestic ground (UPS, Fedex, etc). 
• Shipping is available within the regions stated in the Product Page Shipping Information. Orders which cannot be shipped will not be processed. Any payments received will be refunded in full. 
• Additional charges may apply to businesses or residences in hard to access areas (e.g. island locations, gated communities, limited headroom bridges).
• Refused shipments will have shipping charges (both ways) deducted from the refund.
• Special/custom order or back order dates, if quoted, are estimates and subject to change.

Ground Shipping Policy

Curbside Delivery - Small Parcel Delivery

• In stock items take 1-3 business days to process and prepare for shipment.
• Shipping time estimates are product specific and stated on individual product pages.
• Adult signatures are not required.
• The decision to leave your package without a signature is at the discretion of the carrier.

Freight Shipping Policy

• Freight shipped items typically ship within 3-7 business days after order placement. 
• Delivery appointments, if applicable, are typically scheduled 7 to 10 business days after tracking is sent.
• Freight carriers will contact you directly to schedule a delivery date and time window.
• Missed appointments will incur additional fees billed directly to the customer by the carrier.
• Freight shipping is available to the contiguous United States. Freight shipping is not available to Hawaii, Alaska, and Puerto Rico.

Curbside Delivery - Freight Delivery

• Curbside delivery is the default delivery method for freight shipping.
  
• Freight delivery requires the customer to move the items into their residence/business.
• Products that ship this method are usually large and may require assistance (driver is not obligated to assist).
• Hydraulic assistance (known as a liftgate) to lower items to the ground is not provided by default. Liftgate delivery may be available if requested in advance. To request liftgate delivery, please send your order details and special delivery instructions to contact@cenozoic-supply.com.
• Additional costs resulting from COI (Certificate of Insurance), remote location, truck size restrictions, etc. will be the responsibility of the customer.

Customer Responsibility During Delivery

• Missed appointments that incur re-delivery fees or storage fees will be charged to the customer. The costs of storage fees or re-delivery fees will be determined by the vendor or carrier.
• Unreachable contact information will result in the item being returned to the warehouse and a redelivery fee will be assessed. 
• If an item is confirmed not damaged and a re-delivery can be made but still refused, the return will be processed as a standard return. Any storage and restocking fees will be assessed and deducted from the return amount.
• Any issues (holes, crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc.) must be noted on the delivery slip.
• Freight items are to be inspected thoroughly before signing a release.
• Items being held for any reason (commercial project, move, storage, etc.) still need to be inspected.
• Delivery must be refused and issues must be noted in order to receive a refund or replacement.
• Detailed pictures and a notice of refusal must be emailed within 24 hours of refusal.
• A customer’s agent (family member or friend) may inspect/sign for the item if they are at the residence - an agent's inspection and signature is considered the same as the customer

Disclaimer

• All items are subject to availability. Except items which are denoted as "out-of-stock", "on backorder" or "unavailable", all products displayed on the website are available to purchase but may be sold out at the time of purchase due to the inventory depleting at the warehouse. Orders which are placed for items which cannot be immediately fulfilled will be refunded in accordance with the refund policy. 
• Any aid in the form of lifting, assembling, debris removal, or installation are done under the sole volition of the customer.
• Any damages incurred by aiding the delivery agent while the delivery, assembly, debris removal, installation, or inspection is being conducted are the responsibility of the customer.
• Multiple item orders and orders which ship in multiple boxes may be delivered at different times.
• Customer should not, in any way, attempt to complete a paid service on their own if delivery, assembly, debris removal, installation, or inspection take longer than the allotted time and is rescheduled.